Last year at this time, this space was dedicated to some suggestions with respect to New Year’s resolutions applicable not only to the practice of law, but specifically to the claimant’s workers’ compensation bar. Like all resolutions, some died Jan. 3; others live on. Either way, it is always a good idea to take stock of one’s practice at the beginning of each year. Therefore, some possible New Year’s resolutions that come to mind, in no particular order, are as follows:
• Return client phone calls in a timely manner. Whenever I hear of someone who is disgruntled with his attorney, almost invariably the reason is that the client’s lawyer refuses to return phone calls. This is the single biggest complaint of the represented. If you have ever had the occasion to be represented by an attorney, you will quickly see why. I would venture to say that clients are almost happier remaining in constant communication and losing a case then being repeatedly blown off and winning. (I said “almost.”) Consequently, resolving in this new year to return client phone calls promptly (or at all) should be of the utmost priority.
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