Putting the right team of lawyers and support staff in place was the easy part. Having worked together for years, we knew we would be able to staff our cases as we always had: with hands-on, partner level leadership and a lean associate and paralegal support team. The real challenge was to make sure that our efforts to control costs did not compromise our ability to handle our clients’ large, complex cases. In particular, we were concerned that we had become used to a level of IT systems and support that is common in large firms, but that we did not know how to replicate on our smaller scale.
The more we thought about this part of our project, the more complex it seemed. We needed at our desktops a suite of software applications sufficient to handle both large and small cases, applications that allowed us to conduct firm administration without distracting from our client work, and high-speed remote access and mobile communications capabilities to run our cases and our new business when traveling or working from home. We also needed responsive IT support when issues arose. At a big firm, all of this was provided. What would we do to meet these needs on our own?
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