Cue the sound bites: “Law firms don’t get it.” “Their fees for legal work are exorbitant.” “General counsel refuse to pay the billing rates for $160,000 first-year associates.” “The incentive to record billable hours trumps true partnership with clients.” “Law firms are bastions of inefficiency.” “Big law is too fat.” “Clients deserve better value for their legal fees.”

The legal press and conference discussions are rife with these sound bites, and the cacophony seems to get louder and louder. In this dissonance, general counsel say it is up to the law firms to change, and they need to change now. Client value is not what it should be.

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