Imagine that you are driving to the hospital to visit your mother, who is recovering from a routine appendectomy, when you receive a call that she has passed away. You arrive at the hospital, then wind through the unfamiliar corridors until you reach her room. Several nurses and doctors are standing at the nearby nurses’ station. You make eye contact, they look away, and you walk alone into the room. Added to your grief is an anger toward those people who knew what brought you to their hospital but failed to offer any sympathy to you.
Now, imagine that you are a nurse or doctor, and your patient unexpectedly passed away after a routine appendectomy. You called your patient’s family and are standing at the nearby nurses’ station when you see them arrive. You assume that an investigation will take place, but you have no idea who will be chosen to speak with the family, or what explanation could even be given. Not knowing what else to do, you look away to avoid eye contact as the family member walks into your patient’s room.
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