In early February, Anthem Inc.’s chief executive officer, Joseph Swedish, posted an extraordinary document. It was a detailed letter directed to Anthem members describing a cyberattack that exposed the personal information of approximately 80 million customers and employees, making it, according to The Wall Street Journal, likely the largest data breach disclosed by a health care company. In an all-too-familiar refrain, Swedish let consumers know that Anthem was working diligently with federal officials, that Anthem knew what information had been taken (and what information had not been touched) and that credit monitoring services would be available.
But did Anthem act too quickly?
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