The Washington Attorney General’s Office has sued Philadelphia-based cable and internet titan Comcast Corp. in King County Superior Court, alleging 1.8 million violations of the state’s Consumer Protection Act for misrepresentations, overcharges and improper practices. The lawsuit seeks refunds for approximately 500,000 Washington residents and more than $100 million in total damages, the office said.
By claiming that its service protection plan was “comprehensive,” despite the fact that it covers only a narrow scope of repairs, Comcast deceived roughly 500,000 Washington customers in the past five years into paying $4.99 per month for the plan, the office said in a complaint filed Monday. From January 2013 through July 2015, consumers paid $41.6 million in subscription fees—allegedly due to deceptive advertising—for a plan that helped them avoid just $5 million in service call charges, the complaint said. It also alleged the company deceives consumers through its customer guarantee that they won’t be charged for a service visit resulting from an issue with Comcast’s equipment or network, as well as CPA violations tied to the company’s credit-screening tactics.
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