(Credit: lindaparton/Adobe Stock) Google Slapped With Digital Privacy Class Action Over Use of Customer Service AI Product
Bursor & Fisher and the Simon Law Firm filed the complaint on Thursday in the U.S. District Court for the Northern District of California. According to the claim, Google's use of the AI product, developed in 2022 to automate and fine-tune businesses' customer service interactions, violated Section 631 of the California Invasion of Privacy Act, which prohibits wiretapping. The plaintiff and class members could be awarded $5,000 per violation under CIPA.
September 05, 2024 at 09:52 AM
3 minute read
What You Need to Know
- A class action was filed against Google alleging that it violated California wiretapping laws by using its AI service to eavesdrop on customer service calls with Home Depot clients and mine data from those communications to train its AI models.
- An earlier version of the suit was filed on behalf of the same plaintiff in February 2024. It also listed Home Depot as a co-defendant.
- A similar wiretapping claim against Google was dismissed in June in California's Northern District.
Google has been sued in a class action alleging that it illegally eavesdropped on Home Depot customer service calls via its artificial intelligence service, Cloud Contact Center AI.
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