Corporate America is freely spending for outside legal services these days. But whether corporate clients are happy about it depends on who gets asked-and how they were asked.
This past year witnessed a “dramatic decrease” in dissatisfaction among chief legal officers with their outside counsel, according to a recent survey conducted by legal consultant Altman Weil Inc. On the other hand, two other surveys recently released by BTI Consulting Group Inc. found just the opposite-”plummeting client satisfaction” with their outside law firms.
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