SACRAMENTO — Rent-to-own retailer Aaron’s Inc. will pay $28.4 million, including $25 million in consumer refunds, to settle claims that it violated California consumer and privacy laws, Attorney General Kamala Harris announced Monday.
The settlement stems in part from Aaron’s installation of spyware on its rental computers without customers’ knowledge. The monitoring software allowed Aaron’s franchisees to log users’ keystrokes, grab screenshots and even capture images and sounds through the computers’ devices. Another feature presented users with “fake” software registration screens, a ruse, the attorney general’s office said, to collect consumers’ information.
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