Here’s the objective as Christine Coats sees it: An in-house lawyer at Oracle taps outside counsel to go over a key issue and that one phone conversation gets documented so the question may never need to be asked again.
Knowledge management has been a priority for Coats since taking over as vice president of legal ops of the world’s largest enterprise computing company roughly 10 months ago. In addition to working on budgets, fine-tuning e-billing, and analyzing reams of internal data, Coats is focused on expanding Oracle’s Legal Global Knowledge Management System, a program that puts key information at attorneys’ fingertips.
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