SAN FRANCISCO—HP Inc. has been hit with a class action lawsuit claiming that it intentionally sabotaged customer printers that contained non-HP ink cartridges.
Lawyers at Girard Gibbs sued HP in federal court in San Jose on Oct. 7 alleging that a software update the company installed in customers’ internet-connected printers last month disabled machines loaded with ink cartridges made by competing companies. The suit claims that on Sept. 13 thousands of HP printers displayed an error message saying that the non-HP ink cartridges appear to be “damaged or missing” and needed to be replaced.
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