As a team leader in this post-pandemic world, I’ve witnessed firsthand the dramatic transformation in what it means to “go above and beyond.” Gone are the days when putting in more hours or staying late at the office was the ultimate badge of honor. Now, excellence is about team members being change-makers, innovators and forward-thinkers.
Pre-pandemic, “going the extra mile”—especially in law firms—often meant working harder in the traditional sense—more face time, more hours billed, and perhaps taking on more tasks than one could handle. However, the work landscape has shifted, making that approach outdated and less effective.
