Kris Satkunas
July 14, 2008 | Texas Lawyer
A Hard Look at Client AttritionStudies on client attrition conducted by The Redwood Think Tank shows that attrition matters. The billable hours lost each month to attrition stand to impact a firm's bottom line unless firm managers counteract this trickle with affirmative measures.
By Kris Satkunas
8 minute read
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