Mark Santiago

April 26, 2024 | Law.com

It's time for attorneys to return to the office on a five day a week schedule. You do not become a great lawyer on Zoom any more than watching "Perry Mason" reruns will make you one.

By J. Mark Santiago

4 minute read

March 08, 2024 | Law.com

The ultimate guardian of the quality of client service is the partners' own judgement but properly utilizing AI can set expectations that will benefit the clients and the firm and end forever the "End of the Billable Hour" stories.

By J. Mark Santiago

7 minute read

February 09, 2024 | Law.com

Having a compensation system that clearly outlines partner expectations, provides the partners with the ability to validate the results by communicating the results back to them does more to build collegiality than an opaque system that, by its design, promotes distrust and ill will among partners.

By J. Mark Santiago

5 minute read

October 27, 2023 | Law.com

Firms with aging managing partners should develop a succession plan for transferring clients and management responsibilities (over a five-to-ten-year transition period) to the firm's younger attorneys.

By J. Mark Santiago

5 minute read

September 29, 2023 | Law.com

This article maps out a system that would enable law firm management to implement a meaningful pay-for-performance system that drives positive associate performance and enhances the firm's culture.

By J. Mark Santiago

6 minute read

March 10, 2023 | Law.com

Future partners will be identified, developed, and elected from the associate ranks, so they truly represent the future of the firm. Reducing the number of associates from which to choose future partners is a risky undertaking.

By J. Mark Santiago

6 minute read

February 24, 2023 | Law.com

The best and most effective way to drive firm profitability is through influencing partner behavior. The best way to incent the partners is by linking their compensation clearly and directly to the achievement of the firm's business strategy.

By J. Mark Santiago

7 minute read

June 10, 2022 | Law.com

Planning for the downturn in a clear, methodical way by investing the existing good fortune that most firms enjoy into strengthening your technical infrastructure, trimming expenses, and rethinking how administrative services are delivered to the attorneys.

By J. Mark Santiago

6 minute read

November 15, 2021 | Law.com

Many firms are projecting that 2021 will be an improvement over 2020's average revenue growth and PPEP growth, which in January was not the common wisdom. But we have also learned some things in 2021 that should not be forgotten or overlooked in the rush to year-end.

By J. Mark Santiago

7 minute read

April 02, 2021 | Law.com

A Silver Tsunami of aging partners is threatening the legal profession. There's a way to higher ground.

By J. Mark Santiago

7 minute read