Silvia Coulter

September 01, 2005 | Legaltech News

By Silvia Coulter

2 minute read

September 26, 2005 | Legaltech News

Consultant Silvia Coulter offers seven tips on how to improve your firm's client relationship management, which could in turn enrich your business intelligence, bringing in new business and upping the bottom line. Among the pearls of wisdom: Get key execs to buy in, start small and follow a thorough plan.

By Silvia Coulter

2 minute read

April 01, 2005 | Legaltech News

By Silvia Coulter

2 minute read

September 01, 2005 | Legaltech News

CRM software still isn't universally embraced.

By Silvia Coulter

8 minute read

November 28, 2005 | Legaltech News

Client relationship management software is taking the legal industry from an "eat what you kill" model to a collaborative, corporate one. More than any other legal technology, CRM software is a litmus test of whether or not firms understand that they must abandon outdated ways. Of course, even CRM software has its detractors. Lawyer Ellis Mirsky says, "It's just another example of a simple idea gone haywire because technogeeks can't resist creating a nuclear power plant when a simple campfire will do."

By Monica Bay and Silvia Coulter

4 minute read

September 26, 2005 | Legaltech News

Although client relationship management software can help keep data current, track client interactions and analyze business opportunities, some attorneys still aren't embracing CRM. Many lawyers resist efforts to share client data, and then turn around and blame the marketing department for incorrect data. Find out why some firms admit they don't think CRM will ever work for them.

By Silvia Coulter

8 minute read