Silvia Coulter

July 03, 2019 | Law.com

Law firms have many leaders. Yet in many cases, no formal leadership training takes place, leaving others in their groups or offices performing at less than optimal levels and on their own to get the job done often feeling pressured and stressed. Here are some tips to help partners who lead operational teams, offices, practices, departments, or the firm itself, to implement for leadership impact that books and professors don't seem to directly address.

By Silvia Coulter

5 minute read

July 13, 2018 | Law.com

Collaborative cultures soar in profitability, talent acquisition and retention, client retention and client service.

By Silvia Coulter

2 minute read

December 31, 2015 | Corporate Counsel

The end of the year is an especially good time of the year for inside and outside counsel to connect to obtain and provide useful feedback about the relationship and about the upcoming year's goals for the client business. Despite busy year-end calendars, clients appreciate the opportunity to have a...

By Silvia Coulter

8 minute read

December 21, 2014 | Corporate Counsel

Building relationships takes effort and time outside of the actual client work. Clients want to know their law firms are listening to them and learning about the goals of the business. Doing so allows a firm to provide additional value, anticipate legal needs and show that they listen.

By Silvia Coulter

8 minute read

May 21, 2014 | Corporate Counsel

Weve learned through many client interviews that focusing on the client and what they are experiencing from us often comes down to behaviors related to responsiveness and exceeding client expectations.

By Silvia Coulter

8 minute read

April 22, 2014 | Corporate Counsel

Talking with clients often about important current cases or legal issues is not the same as working on the relationships outside and inside counsel have with one another.

By Silvia Coulter

3 minute read

March 24, 2014 | Corporate Counsel

To find out what's truly valued by clients, one must ask the client. And every individual with whom the firm has a relationship at any given organization may have a different answer.

By Silvia Coulter

4 minute read

February 23, 2014 | Corporate Counsel

Business retention and growth strategy differentiation in an industry with many competitors can be a real challenge. Yet, there are some basic, service-oriented strategies that clearly distinguish one firm from another.

By Silvia Coulter

7 minute read

November 21, 2013 | Corporate Counsel

To be truly innovative means looking outside ones industry and studying other successful business models to determine how they may transfer to the legal industry.

By Silvia Coulter

9 minute read

October 31, 2013 | Corporate Counsel

At a recent meeting, general counsel and managing partners shared insights about building stronger relationships, addressing challenges and planning for the future.

By Silvia Coulter

4 minute read