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International Edition

The business of engagement

Customer relationship management (CRM) in law firms has been the subject of much debate in recent years. Some 18 months ago I thought I was reasonably well versed in the subject. But my eyes have been opened thanks to a development project that has proved to be challenging and, in parts, frustrating.
8 minute read

International Edition

Hard evidence

Lawyers have had to change the way they manage investigations, arbitration and litigation for their clients in response to rapid changes in technology. In order to best serve their clients' interests, lawyers in the UK will need to have at least a broad understanding of the methods and techniques available, as well as the benefits and pitfalls of e-disclosure.
6 minute read

International Edition

The right image

Osborne Clarke (OC) recently introduced an imaging management system, in a drive to improve the productivity of its lawyers. The firm faced the challenge of maintaining full client records in electronic form, automating document capture, integrating the new system with existing document management and centralised faxing systems, while also aiming to improve print productivity and reduce print overheads.
4 minute read

International Edition

The new breed

The organisation and manipulation of electronic documents presents a mounting challenge to law firms and litigation support departments of all types and sizes. Recent major advances in software architecture and technology, along with the increasingly litigious corporate environment and the rising importance of e-disclosure, are factors that are pushing the legal profession towards new technology which maximises workflow efficiency and results.
3 minute read

International Edition

Education for the next generation

The most precious resource of any lawyer is time. It is rationed, monitored and charged for with vigilance.
6 minute read

International Edition

Dead serious

The Corporate Manslaughter Act could herald a new era for corporate accountability
5 minute read

International Edition

Against the odds

One of the most dreaded situations a lawyer can face is when a longstanding client asks you to re-tender. If you have a good relationship with the client and are regularly seeking feedback on your performance through independent client service reviews, such re-tendering situations rarely come out of the blue to catch you by surprise.
5 minute read

International Edition

Make rain while the sun shines

'I trained to be a lawyer - not a salesperson'; 'selling is like stalking'; 'we have a marketing department - isn't it their job?'. Such are the typical refrains when lawyers are told they have to develop their business.
6 minute read

International Edition

It pays to prepare

On 15 December, 2007, independent legal professionals, as defined, will need to comply with the Money Laundering Regulations 2007. The Law Society recently issued a practice note outlining good practice and providing direction on new measures coming into force.
6 minute read

International Edition

The great divide

Two years ago Nigel Knowles, Ed Smith and Richard Chaplin published an article in Legal Week under the auspices of the Managing Partners' Forum (MPF). The article, 'The Unsung Heroes', was intended to be a clarion call to law firms to better appreciate the importance of client service professionals (CSPs) for the success of the business.
5 minute read

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