Vanessa Kelly of Clark Hill. Courtesy photo Inclusion in the Hospitality Industry: Does Your Customer Experience Reflect These Values?
Of course, inclusion means more than looking at the customer experiences of one ethnic group and hair needs. Instead, it means re-examining the total customer experience from the lens of your diverse customers—gender, differently abled, age, gender identity and expression, religion, sexual orientation, dietary restrictions and preferences, and ethnicity. It means having a holistic approach to diversity, equity, inclusion and belonging.
July 29, 2021 at 11:01 AM
6 minute read
I recently traveled for the first time since COVID-19 shut down the world. It was an interesting time to travel as I believe my observations and sensitivities have changed during the year 2020. With the tumult of the pandemic and social justice issues at the forefront of our national consciousness, my recognition of inequitable treatment, large and small, has been heightened. In other words, I notice things.
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Edmund Polubinski and Marie Killmond of Davis Polk & Wardwell have entered appearances for data platform software development company MongoDB and other defendants in a pending shareholder derivative lawsuit. The action, filed Oct. 7 in New York Southern District Court by the Brown Law Firm, accuses the company's directors and/or officers of falsely expressing confidence in the company’s restructuring of its sales incentive plan and downplaying the severity of decreases in its upfront commitments. The case is 1:24-cv-07594, Roy v. Ittycheria et al.
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David X. Sullivan, Thomas J. Finn and Gregory A. Hall from McCarter & English have entered appearances for Sunrun Installation Services in a pending civil rights lawsuit. The complaint was filed Sept. 4 in Connecticut District Court by attorney Robert M. Berke on behalf of former employee George Edward Steins, who was arrested and charged with employing an unregistered home improvement salesperson. The complaint alleges that had Sunrun informed the Connecticut Department of Consumer Protection that the plaintiff's employment had ended in 2017 and that he no longer held Sunrun's home improvement contractor license, he would not have been hit with charges, which were dismissed in May 2024. The case, assigned to U.S. District Judge Jeffrey A. Meyer, is 3:24-cv-01423, Steins v. Sunrun, Inc. et al.
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Greenberg Traurig shareholder Joshua L. Raskin has entered an appearance for boohoo.com UK Ltd. in a pending patent infringement lawsuit. The suit, filed Sept. 3 in Texas Eastern District Court by Rozier Hardt McDonough on behalf of Alto Dynamics, asserts five patents related to an online shopping platform. The case, assigned to U.S. District Judge Rodney Gilstrap, is 2:24-cv-00719, Alto Dynamics, LLC v. boohoo.com UK Limited.
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