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Law.com

The Care and Feeding of the Legal Client

Do your attorneys know the difference between a customer and a client? I have always defined the difference as a customer is someone who buys something from you once, while a client is someone who keeps coming back to you over and over again; mainly, since the legal industry is becoming more transactional daily. And that subtle difference is what makes a lawyer just a lawyer and one who becomes a rainmaker.
7 minute read

Legaltech News

Can Legal Tech Aid Mental Health? Attorneys Have Gotten More Skeptical

As the conversation around mental-health in the legal industry grows, legal tech professionals wonder if firms and companies can valuate tech based on attorney well-being, or if the tech itself is doing more harm than good.
4 minute read

Pro Mid Market

Who Got the Work: Disney Cruise Fights Personal Injury Suit, Global Companies Defend Against Environmental Clean-Up Suit

Magical Cruise Company, d/b/a Disney Cruise Line, has retained lawyers Jerry D. Hamilton, Elizabeth A. Martin and Kevin G. Gallagher of Hamilton Miller & Birthisel to fight a pending lawsuit for personal injury claims; International Paper, PPG Industries and other defendants have turned to Walter Haverfield managing partner Ralph E. Cascarilla as counsel in a pending environmental lawsuit.
2 minute read

Corporate Counsel

'They Started Trusting Me More': How Legal Leaders Can Win Over the Rest of the Business

"Mining data, analyzing data for the benefits of the firm and internal clients of the legal department is going to be one of the absolutely top topics over the next five to 10 years," said Thomas Baroty, a former UBS group legal chief operating officer.
3 minute read

Corporate Counsel

'I Couldn't Unsee It': Why Mary O'Carroll Devoted Her Career to Fixing Legal Departments

"You have to prioritize because everywhere you look in your department, everyone you talk to, is going to surface an issue or problem."
8 minute read

Texas Lawyer

Texas Takeaways: Being Small and Complacent Is Not an Option When It Comes to Cybersecurity

"It's no longer an excuse to say, 'We're a small firm.' We've got to be at that cutting edge of cybersecurity and it's constantly changing as you can well imagine," says Sarah P. Santos, cofounder and managing partner of Davis & Santos, PLLC, in San Antonio.
6 minute read

Legaltech News

4 Ways Legal Departments Can Determine How Much Change Management a New Tool Needs

As the number of legal tech solutions and providers crowds the market, Liberty Mutual legal ops executive Kiran Mallavarapu offers tips to decide which solution will require the least change management and lead to fastest teamwide adoption.
5 minute read

Connecticut Law Tribune

District Court Says Yale New Haven Hospital Must Hand Over Doctors' Names to EEOC in Age Discrimination Lawsuit

A Connecticut district court judge rejected Yale New Haven Hospital's arguments against turning over additional documents to the U.S. Equal Employment Opportunity Commission regarding medical practitioners over age 70 who were allegedly "directed to submit" to neuropsychological and ophthalmological testing.
5 minute read

Law.com

Attorney Suspended for at Least Six Months for 'Negligent Misappropriation' While Serving as Conservator

A Washington, D.C., attorney who admitted to negligently misappropriating an elderly client's funds while serving as a court-appointed conservator has received a reciprocal seven-month suspension in Maryland and Virginia.
4 minute read

Corporate Counsel

'It Is Possible to Teach an Old Lawyer New Tricks': How an Innovation Lab Transformed Marsh McLennan

"The way I would think of the LIT Lab is it's not a brick-and-mortar lab. In other words, it's not a physical place you can visit, but it's a place in our hearts," said Farrah Pepper, the company's chief legal innovation counsel.
6 minute read

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