Lean Adviser Legal

May 19, 2023 | Lean Adviser

The idea that clients can be turned into bigger clients by you developing them is a myth. It comes from the wrong place. It assumes that your firm is a perfect offering, and that the clients just need schooling to see it. That's backwards.

By Lean Adviser Legal

3 minute read

May 12, 2023 | Lean Adviser

Clients, in any industry, will always buy from aligned enterprises over unhealthy dysfunctional suppliers. Healthy, well-aligned firms with a real client focus will win over unenlightened, tension-riddled, firms.

By Lean Adviser Legal

3 minute read

May 05, 2023 | Lean Adviser

If It's Monday It Must Be the Kitchen Table Remote working may be here to stay, but it creates risks. Some are obvious, like cyber risks, laptop security and even Alexa and other smart home electronics. Other risks are more obscure. WFH is no friend of the creative energy or instinctive analysis which assignments need and clients cherish. This is why Lean Adviser always lets the task dictate the approach, including the location.

By Lean Adviser Legal

5 minute read

April 28, 2023 | Lean Adviser

Associate Shoots Self In Foot, Kills Client's Case The hidden danger here isn't so much your mistakes. We're all human, and we're all fallible. The danger is failing to protect your client and your firm from your imperfections.

By Lean Adviser Legal

4 minute read

April 21, 2023 | Lean Adviser

Bad Luck Will Be Forgiven, Bad Methods Won't Any assignment can get hit with randomness, capriciousness or plain rotten luck. Things go wrong. That isn't the danger. The malpractice risk isn't bad luck, it's bad process.

By Lean Adviser Legal

5 minute read

April 14, 2023 | Lean Adviser

Unclear and Present Danger Communication is the part of the job which clients see. Memos, reports, meetings and the rest. Yet, poor communication is clients' number one complaint. So, the subject of this module's case study is communication with clients. When it comes to client communications, it's not about frequency or fluency, it's about format and content.

By Lean Adviser Legal

6 minute read

April 07, 2023 | Lean Adviser

The Dangers of Dabbling Lawyers sometimes tell themselves that all transactions, or all litigations, are fundamentally the same. This is partly true, but also partly untrue. Lack of knowledge about the assignment or how to work it is a classic hidden danger. This is why dabbling is dangerous, and delegated dabbling is doubly so.

By Lean Adviser Legal

5 minute read

March 31, 2023 | Lean Adviser

There was one big takeaway from Legalweek '23. Now more than ever, understanding client pressures and addressing them isn't an optional extra, it's part of your client service. That will be the differentiator.

By Lean Adviser Legal

3 minute read

March 17, 2023 | Lean Adviser

Lean lawyers tend to be progressive lawyers — those who are constantly looking for ways to improve their methods, be more efficient, and looking for trends in the legal industry and the resultant opportunities. These opportunities are where the often overlooked mid-market law firms can disrupt Big Law.

By Lean Adviser Legal

2 minute read

March 10, 2023 | Lean Adviser

For all firms there are multiple moving parts, opportunities and challenges. That's what happens in a volatile market. But if the identity of the firm is client-facing, this won't change, they'll just adapt and find better methods.

By Lean Adviser Legal

2 minute read