Ssalkin

July 25, 2024 | Law.com

As technology continues to advance, the legal profession is witnessing a reevaluation of conventional practices when it comes to help desk support for employees. Users now expect more than just timely resolutions; they want a better end-to-end user experience. The gauges we use to measure customer satisfaction have changed and are shaping the overall future success of the legal technology support ecosystem.

By Andrew Dober

6 minute read

July 24, 2024 | Law.com

Attorney development is a pivotal aspect of a law firm's success, necessitating a strategic approach to training and development at every career stage. By investing in comprehensive development programs, law firms not only enhance their attorneys' skills and engagement but also secure their long-term success and stability.

By Sharon Meit Abrahams

7 minute read

July 22, 2024 | Law.com

Recent appellate decisions reflect a distaste for appeals from bankruptcy court sanction orders. A split Fourth Circuit even refused to hear such an appeal. Other courts tend to limit sanctions or, alternatively, accept a bankruptcy judge's findings under a stringent "abuse of discretion" standard.

By Michael L. Cook

12 minute read

July 22, 2024 | Law.com

Recent media coverage makes it clear that the time for law firms to embrace the disruption of AI is now. If you wait, from the looks of it, you risk losing business, and perhaps credibility.

By Khaled Jebbari

8 minute read

July 18, 2024 | Law.com

In the ever-evolving legal landscape, mid-size law firms find themselves at a critical juncture. Seismic shifts, accelerated by the pandemic, have reshaped the very fabric of our industry. Now, more than ever, agility, innovation, and a steadfast commitment to meeting client needs are not just desirable traits, but essential for business survival.

By Michael Ferachi

8 minute read

July 17, 2024 | Law.com

This article explores the issues associated with trademark protection in blockchain domain names and examines new steps and policies that blockchain domain registrars should implement to safeguard brand owners.

By John McElwaine

8 minute read

July 15, 2024 | Law.com

Utilizing Key Performance Indicators (KPIs) in a law firm is crucial for evaluating performance, profitability, client satisfaction, and overall success. Understanding which attorneys are the most profitable, which matters are the most lucrative, and the cost of acquiring new clients is crucial for making informed business decisions.

By Peter Oliva

4 minute read

July 11, 2024 | Law.com

Maintaining consistent communication with clients can be time-consuming for most law firm professionals. Because balancing this task with other competing responsibilities becomes challenging, the time has never been better for firms to start introducing technology, like AI, to improve their overall business.

By Jody Glidden

6 minute read

July 08, 2024 | Law.com

DOJ's Cyber Fraud Initiative has been a wake-up call for companies to prioritize cybersecurity and adhere to stringent standards. By leveraging the FCA, DOJ has used a powerful enforcement tool to target a wide range of cybersecurity failures and misrepresentations. The increasing focus on cybersecurity by enforcement agencies means that robust cybersecurity practices are becoming a standard expectation, not just a best practice.

By Randy S. Grossman, Kareem A. Salem and Kayla LaRosa

9 minute read

July 05, 2024 | Law.com

Here's the playbook for disruption: Take attorneys out of the equation. Stop building CRM that succeeds or fails on their shoulders. We need to shift the focus and, instead, build the technology from the ground up for the professionals who actually use it: marketing and business development.

By Kiara Hughes

5 minute read