May 27, 2022 | Lean Adviser
26. The Disconnected Legal Profession – The Client PerspectiveTouting past victories and tellling war stories tells prospective clients everything about other assignments for other clients, but nothing about what the firm stands for, and how those values could relate to that client's problems.
By Lean Adviser Legal
3 minute read
May 20, 2022 | Lean Adviser
25. Operation Sparkle: The Law Firm PerspectiveThere is a disconnect in the attorney-client relationship, and law firms may be perpetuating it while thinking they're fixing it.
By Lean Adviser Legal
3 minute read
May 13, 2022 | Lean Adviser
24. The Attorney Client Experience Is A Shared JourneyWhich is more important, the attorney experience or the client experience? This sounds like a decent question, right? But it's not. It's the wrong question. How so? Because the attorney experience and the client experience are the same thing.
By Lean Adviser Legal
3 minute read
May 06, 2022 | Lean Adviser
23. How to Lose the Case and Keep the ClientHave you ever lost a case, or seen a transaction crash, and kept the client? If so, why? This is a critically important question for law firms, because client retention is the key to consistent profitability and sustained growth. Given the importance of the question, it's remarkable how many law firms get the wrong answer.
By Lean Adviser Legal
3 minute read
April 29, 2022 | Lean Adviser
22. The Attorney Journey Matters to the ClientAttorneys have always cared about more than just their pay. They care about their working conditions, welfare and career development. What's new is that they now have a voice and a choice like never before, and so law firms are listening. Clients are too.
By Lean Adviser Legal
2 minute read
April 22, 2022 | Lean Adviser
21. The Attorney Journey and How to Improve ItImprovement is a self-fulfilling prophecy. It happens in real time, all the time, simply from constantly seeking better processes and methods. A lawyer with a better toolset and a healthy mindset is already a better lawyer, and a more valuable asset to the client.
By Lean Adviser Legal
3 minute read
April 15, 2022 | Lean Adviser
20. Make Sure Your Working Wellness Plan Is … WorkingWorking wellness is a virtuous circle where you work well because you feel good, and you feel good because you work well. Creating this environment is a game changer for associates, and it carries over into how law firms monitor them.
By Lean Adviser Legal
2 minute read
April 08, 2022 | Lean Adviser
19. An Associate Lost In Space Will Be An Associate Lost ForeverIf the focus is on what the firm wants from the associate, never what they want for the associate, this associate doesn't have the toolset, or the mindset to do the best work, or to turn away a call from a recruiter. This associate is lost in space.
By Lean Adviser Legal
3 minute read
April 01, 2022 | Lean Adviser
18. There's More To Working Wellness Than Weekly YogaThe talent wars were the catalyst for a new approach from law firms, as they seek to meet lawyers' expectations, to be developed, to be valued and to enjoy what they do.
By Lean Adviser Legal
3 minute read
March 24, 2022 | Lean Adviser
17. If The Boom Is Over, What Will Law Firms Do With All the Talent?Soon enough law firms will be asking themselves questions like: if the boom is over, is the talent war also over? If so, what will we do with all the talent for which we just over-paid?
By Lean Adviser Legal
2 minute read
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