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Lean Adviser Legal

Lean Adviser Legal

August 20, 2018 | Lean Adviser

7. Relationship Management Redefined Through Data

The future methods of relationship management will veer away from the personal and move towards more objective and empirical foundations. Data will become a staple in those relationships and will drive which relationships continue and which ones may end.

By Lucy Bassli

7 minute read

August 20, 2018 | Lean Adviser

5. Using a Process Chart to Provide Transparency

If something goes wrong in an engagement, for whatever reason, how do you answer the client who says, 'Show me your risk assessment and the resultant planning?' The best response is to produce this in documents, hallmarked with contemporaneous client buy-in.

By Lean Adviser Legal

3 minute read

August 20, 2018 | Lean Adviser

The Guiding Principles of Lean Communication

Keep communications relevant, direct, and concise, and your clients will thank you.

By Lean Adviser Legal

7 minute read

August 20, 2018 | Lean Adviser

2. Determining Client Needs

We can't assume that we know the best outcome for the client — that the goal is clear or that the pricing mechanism is understood.

By Lean Adviser Legal

2 minute read

August 20, 2018 | Lean Adviser

4. Involve Your Client in Planning

A legal project should be a contact sport — the lawyer needs to involve the client. There are many decisions to make, but who owns which ones?

By Lean Adviser Legal

2 minute read

August 20, 2018 | Lean Adviser

13. Outside Counsel Should Provide Guidance that Achieves Client Desired Outcomes

Lean manufacturing principles in combination with Strategic Management's four stages provide the framework for efficiently running a legal project from its inception to its completion.

By Lean Adviser Legal

2 minute read

August 20, 2018 | Lean Adviser

10. Data Analytics in Practice

Attorneys and law firms can no longer afford to be proof that some stereotypes are based on truth. In the "new reality," clients are demanding that law firms be able to provide data and analytics of that data.

By Lean Adviser Legal

4 minute read

August 20, 2018 | Lean Adviser

4. U.S. Bank GC: This Is What It Means to Know My Business

While law firms often perceive they're doing a pretty good job learning the client business, GCs have unique requirements that are helpful to review. Here's a Q&A with Sarah Stroebel, the Senior Vice President and Deputy General Counsel at U.S. Bank.

By Ross Todd

8 minute read

August 20, 2018 | Lean Adviser

7. Shared Goals Between Law Firms and Clients

Buyers and sellers of legal services share common goals — quality, reliability and value.

By Lean Adviser Legal

2 minute read

August 20, 2018 | Lean Adviser

When Things Don't Go According to Plan

Tools for evaluating new information and events and formulating a strategic response.

By Lean Adviser Legal

4 minute read