August 20, 2018 | Lean Adviser
7. Relationship Management Redefined Through DataThe future methods of relationship management will veer away from the personal and move towards more objective and empirical foundations. Data will become a staple in those relationships and will drive which relationships continue and which ones may end.
By Lucy Bassli
7 minute read
August 20, 2018 | Lean Adviser
5. Using a Process Chart to Provide TransparencyIf something goes wrong in an engagement, for whatever reason, how do you answer the client who says, 'Show me your risk assessment and the resultant planning?' The best response is to produce this in documents, hallmarked with contemporaneous client buy-in.
By Lean Adviser Legal
3 minute read
August 20, 2018 | Lean Adviser
The Guiding Principles of Lean CommunicationKeep communications relevant, direct, and concise, and your clients will thank you.
By Lean Adviser Legal
7 minute read
August 20, 2018 | Lean Adviser
2. Determining Client NeedsWe can't assume that we know the best outcome for the client — that the goal is clear or that the pricing mechanism is understood.
By Lean Adviser Legal
2 minute read
August 20, 2018 | Lean Adviser
4. Involve Your Client in PlanningA legal project should be a contact sport — the lawyer needs to involve the client. There are many decisions to make, but who owns which ones?
By Lean Adviser Legal
2 minute read
August 20, 2018 | Lean Adviser
13. Outside Counsel Should Provide Guidance that Achieves Client Desired OutcomesLean manufacturing principles in combination with Strategic Management's four stages provide the framework for efficiently running a legal project from its inception to its completion.
By Lean Adviser Legal
2 minute read
August 20, 2018 | Lean Adviser
10. Data Analytics in PracticeAttorneys and law firms can no longer afford to be proof that some stereotypes are based on truth. In the "new reality," clients are demanding that law firms be able to provide data and analytics of that data.
By Lean Adviser Legal
4 minute read
August 20, 2018 | Lean Adviser
4. U.S. Bank GC: This Is What It Means to Know My BusinessWhile law firms often perceive they're doing a pretty good job learning the client business, GCs have unique requirements that are helpful to review. Here's a Q&A with Sarah Stroebel, the Senior Vice President and Deputy General Counsel at U.S. Bank.
By Ross Todd
8 minute read
August 20, 2018 | Lean Adviser
7. Shared Goals Between Law Firms and ClientsBuyers and sellers of legal services share common goals — quality, reliability and value.
By Lean Adviser Legal
2 minute read
August 20, 2018 | Lean Adviser
When Things Don't Go According to PlanTools for evaluating new information and events and formulating a strategic response.
By Lean Adviser Legal
4 minute read
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