Lean Adviser Legal

December 08, 2023 | Lean Adviser

If the client is a substantial enterprise in the world of business, they will likely have a steady stream of similar challenges and problems. All of these will come your way to solve, provided of course you don't blow it. Getting repeat business is easy and so is blowing it. The difference is how you do the work.

By Lean Adviser Legal

3 minute read

December 01, 2023 | Lean Adviser

Clients hear from plenty of lawyers who are interested in getting a new assignment. What they don't hear enough about is lawyers who are interested in them and their problems. Throw in a concern for clear communications, collaborative planning and structured legal operations, and you become a cherished rarity.

By Lean Adviser Legal

3 minute read

November 17, 2023 | Lean Adviser

Better communications, collaborative planning and structured legal work all come as standard, and these basic staples go a long way to addressing the disconnects that exist between what clients want and what attorneys deliver.

By Lean Adviser Legal

2 minute read

November 09, 2023 | Lean Adviser

One of the comforting lies that law firms like to tell themselves, is that the problem with clients is they don't understand how Big Law works. Any law firm who says this — or even thinks it — has the whole thing backwards. Clients understand Big Law perfectly well.

By Lean Adviser Legal

3 minute read

November 03, 2023 | Lean Adviser

Anybody can win a new client — and also lose one. Sustainability isn't about getting new clients through the door, it's about getting repeat business from existing clients. Therein lies the difference between client churn and client loyalty. It's what separates lawyers who have a good year from those who have a good book.

By Lean Adviser Legal

3 minute read

October 27, 2023 | Lean Adviser

One of the recurring themes was how the practice of law is ultimately about people, and how EQ can be the secret sauce to elevate both leadership and client service.

By Lean Adviser Legal

2 minute read

October 20, 2023 | Lean Adviser

Whatever job the GC did before, the transition to GC is an unfathomable leap for which there is no training. Many of the job specs which boards give to recruiters now look like mission impossible.

By Lean Adviser Legal

3 minute read

October 13, 2023 | Lean Adviser

Part 4 of the "Does EQ Make Women Better Leaders?" Series Like any other aspect of diversity, or pro bono, or ESG, EQ's attributes interrupt the way law firms and departments operate, but in a good way, a directional way. They advance the profession.

By Lean Adviser Legal

2 minute read

October 05, 2023 | Lean Adviser

Part 3 of the "Does EQ Make Women Better Leaders?" Series To some extent, the same factors exist in-house and at law firms. All organizations need a balance of voices, and can operate to their own detriment if they put women in leadership positions for metrics, without actually hearing them. In both places, the best you can be, as a man or a woman, is your authentic self. But then it gets more nuanced.

By Lean Adviser Legal

2 minute read

September 29, 2023 | Lean Adviser

Part 2 of the "Does EQ Make Women Better Leaders?" Series What do women have to make sure their voices are heard? There's a direct read across to lean law. Just as it's easier to deploy your lean skills in some firms than others, so it is with your EQ and people-leading skills. In both cases, however difficult the operating environment, you will come out ahead when you can be your true, authentic best self.

By Lean Adviser Legal

2 minute read