By Jaimie B. Field | July 15, 2022
Do your attorneys know the difference between a customer and a client? I have always defined the difference as a customer is someone who buys something from you once, while a client is someone who keeps coming back to you over and over again; mainly, since the legal industry is becoming more transactional daily. And that subtle difference is what makes a lawyer just a lawyer and one who becomes a rainmaker.
The Legal Intelligencer | News
By Justin Henry | July 14, 2022
Texas-based leadership strategist Bill Biggs will work in a hybrid capacity, splitting time between his Texas home and the firm's Philadelphia headquarters.
By Amy Guthrie | July 14, 2022
The office is geared toward helping clients in Latin America navigate the constant, accelerated change that comes with the adoption of increasingly advanced technology.
Law.com | How I Made It|Profile|Q&A
By Tasha Norman | July 13, 2022
"Life is too short to not take control of your life and your destiny."
Daily Report Online | How I Made It|Profile|Q&A
By Donna Carlson | July 13, 2022
"Life is too short to not take control of your life and your destiny."
By James Carstensen | July 13, 2022
The German heavyweight joins a trend taking off primarily in the U.S. of organizations joining a virtual world billed as the next big thing in social networking.
Law.com | Features|How I Made It
By Tasha Norman | July 8, 2022
Internal business development can be more important than external business development.
The American Lawyer | Analysis
By Bruce Love | July 7, 2022
"The goal is to be growing and deepening our client relationships—because that's the lifeblood of what we do," said Phoebe Wilkinson, the firm's newly appointed global managing partner for growth.
New Jersey Law Journal | Commentary
By Sarah Brodsky | July 1, 2022
Creating an accessible environment on your law firm's website is not only valuable for diversity and inclusivity, but it can also have a hugely positive impact on your search engine rankings.
By Kristen Dallman | June 30, 2022
In this marketplace, one thing is abundantly clear: To remain competitive, you must adapt. So how can you adapt in a way that meets the increased expectations of today's client? Focus on client experience.
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