Lean Adviser Legal
April 16, 2021 | Lean Adviser
20. Outside Counsel Should Provide Guidance that Achieves Client Desired OutcomesLean manufacturing principles in combination with Strategic Management's four stages provide the framework for efficiently running a legal project from its inception to its completion.
By Lean Adviser Legal
2 minute read
April 16, 2021 | Lean Adviser
19. The Importance of Listening to the ClientWe have to create channels for listening to the client to ensure we get something to listen to. We can't assume that clients will give us considered feedback.
By Lean Adviser Legal
3 minute read
April 16, 2021 | Lean Adviser
18. Understanding Clients' Goals and ExpectationsLaw firms and clients want the same things from the relationship, and it becomes obvious that for each issue, there is a matching interest on other side of the two-sided market.
By Lean Adviser Legal
3 minute read
April 16, 2021 | Lean Adviser
17. Data Analytics in PracticeAttorneys and law firms can no longer afford to be proof that some stereotypes are based on truth. In the "new reality," clients are demanding that law firms be able to provide data and analytics of that data.
By Lean Adviser Legal
4 minute read
April 16, 2021 | Lean Adviser
16. What Clients WantClients want five things: Reliability, Utility, Transparency, Tranquility and Relationships.
By Lean Adviser Legal
3 minute read
April 16, 2021 | Lean Adviser
15. Be a Problem SolverThings don't go to plan. They just don't. This is true of pretty much every plan there has ever been, from carefully planned plane trips to legal projects.
By Lean Adviser Legal
3 minute read
April 16, 2021 | Lean Adviser
13. Shared Goals Between Law Firms and ClientsBuyers and sellers of legal services share common goals — quality, reliability and value.
By Lean Adviser Legal
2 minute read
April 16, 2021 | Lean Adviser
14. Planning the PlanAt the beginning of any legal project, the lawyer needs to understand the client's goals in order to take the next steps — resource planning, budgeting and strategizing.
By Lean Adviser Legal
2 minute read
April 16, 2021 | Lean Adviser
10. Involve Your Client in PlanningA legal project should be a contact sport — the lawyer needs to involve the client. There are many decisions to make, but who owns which ones?
By Lean Adviser Legal
2 minute read
April 16, 2021 | Lean Adviser
9. Client Goals vs. Client OutcomesAn essential step is analyzing the client's goals carefully and then calibrating them against risk, in light of all the uncertainties.
By Lean Adviser Legal
2 minute read
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