Lean Adviser Legal

February 26, 2021 | Lean Adviser

We have to create channels for listening to the client to ensure we get something to listen to. We can't assume that clients will give us considered feedback.

By Lean Adviser Legal

3 minute read

February 26, 2021 | Lean Adviser

If the lawyer tells the client that things have changed, the client may not be delighted. But it is what it is. If clients the world over have one unifying characteristic, it is that they hate being blindsided.

By Lean Adviser Legal

2 minute read

February 26, 2021 | Lean Adviser

The Wrap-Up Meeting is the time to face the client, with all candor, to analyze what went right and wrong, and why.

By Lean Adviser Legal

4 minute read

February 26, 2021 | Lean Adviser

Continuity is desired as much by clients as law firms. Clients have their preferred 'go to' lawyers and law firms, who understand their business deeply and anticipate their needs.

By Lean Adviser Legal

2 minute read

February 26, 2021 | Lean Adviser

As the business world is becoming increasingly organized and connected, and general counsel and other buyers feel the squeeze, the buy-side now tells the sell-side how to operate. Given that raw demand is falling, law firms are paying attention.

By Lean Adviser Legal

3 minute read

February 26, 2021 | Lean Adviser

Clients are looking for firms that can connect the dots.

By Lean Adviser Legal

4 minute read

February 25, 2021 | Lean Adviser

Using a Performance Assessment Grid can help measure performance across an entire project.

By Lean Adviser Legal

4 minute read

February 25, 2021 | Lean Adviser

If we're going to promise accountability to clients, we will need a mechanism to deliver it. This starts with reconciliation, which can be demonstrated with a case study about a red tractor.

By Lean Adviser Legal

3 minute read

February 25, 2021 | Lean Adviser

Sustaining the expectations of our clients is a vital but underestimated challenge. How should lawyers and firms approach it? When it comes to delivery against promises, we have to be accountable.

By Lean Adviser Legal

4 minute read

February 25, 2021 | Lean Adviser

Keep communications relevant, direct, and concise, and your clients will thank you.

By Lean Adviser Legal

13 minute read