Lean Adviser Legal
February 16, 2020 | Lean Adviser
Dealing With the New Reality: In-House PerspectiveThe New Reality as we all know is usually framed from the perspective of the law firm. Clients want more for less, or more that is better. But what is…
By Lean Adviser Legal
7 minute read
February 16, 2020 | Lean Adviser
How to Ensure Stable Client Relationships: In-House PerspectiveAs part of our ALM Global Leaders in Law program (a membership group of general counsel and their teams from legal departments across the globe), we…
By Lean Adviser Legal
9 minute read
February 14, 2020 | Lean Adviser
What's Wrong With (Most) Law Firms? In-House PerspectiveFor the law firm perspective, go here. As part of our ALM Global Leaders in Law program (a membership group of general counsel and their teams from…
By Lean Adviser Legal
8 minute read
February 14, 2020 | Lean Adviser
What Clients Want: In-House PerspectiveWhat Are the Five Biggest Mistakes Firms Make When Working With You? What Can They Do to Improve the Relationship? Assuming that their WIP recording system…
By Lean Adviser Legal
25 minute read
August 20, 2018 | Lean Adviser
2. GC Wants and Law Firm To-Do's Part 1In our daily conversations with GCs, we hear some recurring themes. Here's Part 1 of a 2-part round up of 11 of the most frequent concerns to scroll through. Hover over each one for practical ideas for how to respond.
By Lean Adviser Legal
1 minute read
August 20, 2018 | Lean Adviser
3. GC Wants and Law Firm To-Do's Part 2Here's the second part of our dialog with GCs, with 16 more concerns. Hover over each one for practical ideas for how law firms can be responsive to these issues.
By Lean Adviser Legal
1 minute read
August 20, 2018 | Lean Adviser
9. What Clients WantClients want five things: Reliability, Utility, Transparency, Tranquility and Relationships.
By Lean Adviser Legal
3 minute read
August 20, 2018 | Lean Adviser
2. Transparent Practices Protect Law Firms, their Clients and their LawyersIt should be no surprise that clear communication, transparent budgeting, and structured monitoring systems all help protect law firms in case of disputes.
By Lean Adviser Legal
3 minute read
August 20, 2018 | Lean Adviser
7. Clients Expect You to Face and Communicate the RealitiesIt is one thing to try to think ahead and to model for contingencies. Just don't become so attached to your plan that you lose sight of the events actually unfolding.
By Lean Adviser Legal
1 minute read
August 20, 2018 | Lean Adviser
Why Are Clients Unhappy?We all understand that clients want reliability, utility, transparency, tranquility, and the rest. The challenge is that they want it from us on every stage of every assignment.
By Lean Adviser Legal
4 minute read
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